Privacy Policy

Last updated: 20 August 2026

GreenMate (“GreenMate”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or use our website, https://greenmategroup.com.au/(the “Website”) or otherwise interact with us.

This Privacy Policy is intended to explain our privacy practices in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”), where those laws apply.

What Personal Information We Collect

Depending on how you interact with us, we may collect personal information such as:

your name;
email address;
telephone or mobile number;
postal or delivery address;
billing and transaction information;
information you provide through enquiry, contact or registration forms;
information contained in communications you send to us;
information relating to services you request;
website usage and interaction information;
IP address, browser type, device information and operating system;
approximate location information derived from technical information; and
any other information you voluntarily provide to us.

We will generally only collect information that is reasonably necessary for our business functions and activities.

We do not generally seek to collect sensitive information. If sensitive information is required for a particular purpose, we will handle it in accordance with applicable privacy laws.

How We Collect Personal Information

We may collect personal information:

directly from you when you use our Website;
when you submit an enquiry or contact form;
when you communicate with us by email, telephone or other communication channels;
when you purchase or enquire about our products or services;
when you subscribe to communications or marketing;
automatically through your use of the Website including through cookies and similar technologies; and
from third parties where permitted by law.

Where practicable, we will collect personal information directly from you.

Automatically Collected Information

When you visit our Website, certain technical information may be collected automatically.
This may include:

IP address;
browser and device information;
operating system;
pages visited;
date and time of visits;
referring website or webpage;
interactions with the Website; and
other technical information used for security, analytics and website performance.

This information may be collected through server logs, cookies, analytics services and similar technologies.

Cookies

Our Website may use cookies and similar technologies to help provide, secure and improve our services.

Cookies may be used to:

remember preferences;
maintain website functionality;
understand how visitors use the Website;
improve website performance;
monitor website security; and
support advertising or marketing activities, where applicable.

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website.
Where third-party analytics, advertising or similar services are used, those providers may collect information in accordance with their own privacy policies.

How We Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

providing our services.
responding to enquiries and requests.
communicating with you.
providing customer support.
maintaining and improving our website.
managing our business operations.
processing payments.
preventing fraud, misuse or security incidents.
complying with legal and regulatory obligations.
sending marketing communications where permitted by law and where required with your consent.
conducting analytics and understanding customer interactions.
any other purpose reasonably necessary for our business functions or activities.

We will not use or disclose personal information for a secondary purpose where doing so would be inconsistent with applicable privacy laws, unless an exception or other lawful basis applies.

Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

Depending on our operations, these parties may include:

website hosting and technology providers.
cloud storage providers.
IT and technical support providers.
website analytics providers.
marketing and communications providers.
delivery or logistics providers.
professional advisers including accountants, lawyers and consultants.
insurers.
government agencies, regulators or law enforcement bodies where required or permitted by law.
other service providers that assist us in operating our business.

We do not sell your personal information.

How We Store and Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the circumstances, security measures may include:

access controls;
authentication mechanisms;
secure hosting environments;
encryption or other security technologies;
system monitoring;
regular software and security updates; and
limiting access to personal information to people who reasonably require it.

However, no method of transmission or electronic storage is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.

How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business and transaction records, resolve disputes, comply with legal obligations and enforce our agreements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it, where practicable and permitted by law.

Access to Your Personal Information

You may request access to personal information we hold about you.

To make an access request, contact us using the details provided in this Privacy Policy.

We will generally respond to access requests within a reasonable period and in accordance with applicable privacy laws.

In some circumstances, we may be unable to provide access to particular information where an exception under applicable law applies. If this occurs, we will explain the reason where permitted to do so.

Correction of Personal Information

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

If you believe information we hold about you is inaccurate, incomplete, out of date or misleading, you may ask us to correct it.

Please contact us using the details below and provide sufficient information to identify the information that needs to be corrected.

Privacy Complaints

If you believe we have mishandled your personal information or breached applicable privacy laws, you may make a complaint to us.

Please contact:

Email: info@greenmate.com
Phone: 0468 689 817

Please provide details of your complaint and any relevant information that may assist us in investigating it.

We will investigate and respond to your complaint within a reasonable period.

If you are not satisfied with our response, or if you believe your complaint has not been appropriately resolved, you may contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner (OAIC)

Third-Party Websites

Our Website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy complaint, please contact us: